Terms of Service

Last updated: June 19, 2025

1. Introduction

Welcome to TupleAI ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our AI-powered content transformation platform and services (the "Service") operated by TupleAI.

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

2. Description of Service

TupleAI provides AI-powered content transformation services that allow users to:

  • Convert content between various formats (video, audio, text, presentations)
  • Extract metadata and structure from unstructured content
  • Optimize content for different platforms and distributions
  • Generate searchable and discoverable content variants

3. User Accounts

To access certain features of our Service, you must register for an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and update your account information
  • Keep your password secure and confidential
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized use of your account

4. Acceptable Use

You agree not to use the Service to:

  • Upload, process, or distribute content that infringes intellectual property rights
  • Generate or distribute harmful, offensive, or illegal content
  • Reverse engineer, decompile, or attempt to extract our AI models
  • Use the Service for competitive analysis or to develop competing services
  • Violate any applicable laws or regulations
  • Circumvent usage limits or restrictions

5. Content and Intellectual Property

Your Content

You retain ownership of all content you upload to our Service ("Your Content"). By using our Service, you grant us a limited, non-exclusive, royalty-free license to process, transform, and deliver Your Content as necessary to provide the Service.

Generated Content

Content generated by our AI models based on Your Content belongs to you, subject to our intellectual property rights in the underlying technology and models.

Our Technology

All rights, title, and interest in our AI models, algorithms, software, and technology remain our exclusive property.

6. Subscription Plans and Billing

Plan Types

  • Free Tier: Limited credits and basic features. Try out TupleAI with no commitment.
  • Creator Plan: $20/month, includes 200 credits, 1 team member, up to 3 connected accounts, all transformation formats, basic templates, and a 14-day free trial. Unused credits roll over.
  • Team Plan: $100/month, includes 1,000 credits, 5 team members (additional seats $20/month each), unlimited connected accounts, multiple workspaces, advanced templates, team collaboration tools, priority support, and a 14-day free trial. Unused credits roll over.
  • Enterprise Plan: Custom pricing, custom credits, unlimited team size, unlimited workspaces, SSO & SAML integration, advanced security, custom integrations & API, dedicated account manager, SLA guarantees, custom training, phone & dedicated support, and unused credits roll over.

Billing Terms

All paid plans include a 14-day free trial. Subscription fees are billed in advance on a monthly basis. Extra credits can be purchased at $0.10 each and never expire. All fees are non-refundable except as required by law. We may change our pricing with 30 days' notice to existing subscribers.

7. AI and Machine Learning

Our Service uses advanced AI and machine learning technologies. You acknowledge that:

  • AI-generated results may not always be perfect or meet your expectations
  • You are responsible for reviewing and validating all generated content
  • We continuously improve our models, which may affect output quality over time
  • Processing times may vary based on content complexity and system load

8. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our Service. By using our Service, you agree to the collection and use of information in accordance with our Privacy Policy.

9. Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted access. We may temporarily suspend or restrict access for maintenance, updates, or other operational reasons.

10. Limitation of Liability

To the maximum extent permitted by law, TupleAI shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of the Service.

11. Indemnification

You agree to indemnify and hold TupleAI harmless from any claims, damages, or expenses arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

12. Termination

Either party may terminate these Terms at any time. We may suspend or terminate your account if you violate these Terms. Upon termination, your right to use the Service ceases immediately.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes via email or through the Service. Your continued use after such notification constitutes acceptance of the new Terms.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to conflict of law principles.

15. Contact Information

If you have any questions about these Terms of Service, please contact us at:

  • Email: legal@tuple.ai