Privacy Policy

Last updated: June 19, 2025

1. Introduction

At TupleAI ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered content transformation platform and services (the "Service").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

Information You Provide to Us

  • Account Information: Name, email address, password, and profile information
  • Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
  • Content Data: Files, videos, audio, text, and other content you upload for transformation
  • Communications: Messages, feedback, and support requests you send to us
  • Survey Data: Responses to surveys or research studies you participate in

Information We Collect Automatically

  • Usage Data: How you interact with our Service, features used, and content processed
  • Device Information: Device type, operating system, browser type, and IP address
  • Log Data: Server logs, including date/time stamps, page requests, and errors
  • Analytics Data: User behavior patterns and Service performance metrics
  • Cookies and Tracking: Information collected through cookies and similar technologies

Information from Third Parties

  • Social Media: Profile information when you connect social media accounts
  • Integration Partners: Data from platforms you connect to our Service
  • Analytics Providers: Aggregated usage and performance data

3. How We Use Your Information

Service Provision

  • Process and transform your content using our AI models
  • Provide, maintain, and improve our Service
  • Enable features like content distribution and optimization
  • Process payments and manage subscriptions

Communication

  • Send service-related notifications and updates
  • Respond to your inquiries and provide customer support
  • Send marketing communications (with your consent)
  • Notify you about changes to our Service or policies

Improvement and Analytics

  • Analyze usage patterns to improve our Service
  • Train and improve our AI models (using anonymized data)
  • Conduct research and development
  • Generate anonymized usage statistics

Legal and Security

  • Comply with legal obligations and law enforcement requests
  • Protect against fraud, abuse, and security threats
  • Enforce our Terms of Service
  • Protect our rights and those of our users

4. AI Model Training and Content Processing

Content Processing

Your content is processed by our AI models to provide transformation services. We implement strict security measures to protect your content during processing.

Model Training

We may use anonymized and aggregated data to improve our AI models. Your personal content is not used for training unless you explicitly opt-in to our improvement program.

Data Retention

Original content files are automatically deleted from our servers within 30 days after processing, unless you choose to store them in your account.

5. Information Sharing and Disclosure

We Do Not Sell Your Personal Information

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

Service Providers

We may share information with trusted third-party service providers who assist us in operating our Service, including:

  • Cloud computing and storage providers
  • Payment processing services
  • Analytics and monitoring tools
  • Customer support platforms
  • Email and communication services

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Legal Requirements

We may disclose information when required by law, legal process, or to protect the rights, property, or safety of TupleAI, our users, or others.

6. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption: Data is encrypted in transit and at rest
  • Access Controls: Strict access controls and authentication requirements
  • Monitoring: Continuous security monitoring and threat detection
  • Compliance: SOC 2 Type II compliance and regular security audits
  • Infrastructure: Secure cloud infrastructure with enterprise-grade protection

7. Your Privacy Rights

Access and Portability

You have the right to access and download your personal data.

Correction

You can update or correct your account information at any time.

Deletion

You can request deletion of your account and associated data.

Restriction

You can request restrictions on how we process your data.

Objection

You can object to certain types of data processing.

Marketing Preferences

You can opt-out of marketing communications at any time.

To exercise these rights, contact us at privacy@tuple.ai.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions by relevant authorities
  • Other lawful transfer mechanisms

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Provide personalized content and features
  • Analyze how our Service is used
  • Improve Service performance and user experience

You can control cookies through your browser settings, but this may affect Service functionality.

11. Third-Party Links and Services

Our Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those external sites or services. We recommend reviewing their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending an email notification to registered users
  • Providing in-app notifications

Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

13. Regional Privacy Laws

GDPR (European Union)

If you are in the EU, you have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability and the right to lodge a complaint with a supervisory authority.

CCPA (California)

California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to delete personal information.

14. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

  • Email: privacy@tuple.ai
  • Data Protection Officer: dpo@tuple.ai

15. Effective Date

This Privacy Policy is effective as of the date stated at the top of this policy and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.